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MSPA: find out more about the Mystery Shopping Providers Association
Mystery Shopping is the practice of using trained shoppers to anonymously evaluate customer service, operations, employee integrity, merchandising, and product quality. The MSPA is the largest professional trade association dedicated to improving service quality using anonymous resources (mystery shoppers). It is the hub for the mystery shopping services all over the world. Here you can search for jobs by location and you can find information about MSPA member companies. If you're new to mystery shopping, check out the Shoppers' Bulletin boards, where you can exchange information with other shoppers about the business.
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